This development is appropriate for anyone who is interested in taking on a management role in the future or for those that supervise staff on a formal or informal basis, such as a duty manager or shift supervisor.

This course will give you:

• An understanding of the role of a manager/supervisor including expectations around the role and problem solving;

• the ability to set clear expectations of performance for your team, including holding people to account and having difficult conversations;

• a better understanding of communication skills.

• This workshop also allows for smaller groups to discuss concerns and share experiences in a way which is meaningful and support reflection of how to apply the learning in practice.

We understand that priorities change and you may no longer be able to attend. Please note that departmental charges may apply for cancellations less than 5 days in advance or for no shows. For more information please see our Access Statement and Cancellation Policy.