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BEGIN:VEVENT
DTSTART:20250522T090000Z
DTEND:20250522T113000Z
DTSTAMP:20250522T000000Z
SUMMARY:Managing Difficult Conversations
DESCRIPTION:This workshop is appropriate for anyone that may need to have 
 one-to-one conversations such as about poor performance\, student conduct\, 
 or negative attitudes.\n\nAt the end of the workshop you will be able 
 to:\n\n\n	Understand the need for 'difficult' conversations\n	Conduct 
 conversations using a structured approach\n	Use a range of listening and 
 questioning skills\n	Describe a 3 stage process that can be used to defuse 
 anger\, calm someone down and move the situation forward.\n\n\nThis session 
 will be held online via MS Teams. Please note this is an interactive 
 session\, where you will be required to get involved in group discussions. 
 Ensure you are in a space where you can enagage fully in the workshop and 
 speak freely. We also recomend that it is communicated within your team 
 prior to attending the session to avoid being on the same time as a team 
 member.\n\nFor any enquiries about this event please contact Organisational 
 Development: od@lancaster.ac.uk\n\nWe understand that priorities change and 
 you may no longer be able to attend. Please note that departmental charges 
 may apply for cancellations less than 5 days in advance or for no shows. 
 For more information please see our Access Statement and Cancellation 
 Policy.
LOCATION:Webinar
ORGANIZER;CN="Caitlin Woods":MAILTO:c.m.woods@lancaster.ac.uk
CATEGORIES:Leadership and Management
CONTACT;CN="Caitlin Woods":MAILTO:c.m.woods@lancaster.ac.uk
STATUS:CONFIRMED
UID:LibCal-4219278
URL:https://lancaster-uk.libcal.com/event/4219278
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